Client Satisfaction Survey

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Client Satisfaction Survey

Filling this out helps us provide a more complete, enjoyable, and personable experience for our clients. It is so important to us that you are happy, and your honest feedback means the world to us. Thank you for taking the time to help us improve our business and for being one of our valued clients.

* Indicates required field

1.) How would you rate the value to money in regards to our services? *

Excellent Above average Average Below average Poor

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2.) How well do our services meet your needs? *

Extremely well Very well Somewhat well Not so well Not at all well

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2b.) Is there a service or product that you wish we offered that we currently do not? *

3.) How responsive have we been to your questions or concerns about our services? *

Extremely responsive Very responsive Moderately responsive Not so responsive Not at all responsive Not applicable

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4.) Compared to our competitors, is our product quality better, worse, or about the same? *

A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don't know

5.) Compared to our competitors, is our service quality better, worse, or about the same? *

A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don't know

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6.) How easy was it to find what you were looking for on our website? *

Extremely Easy Very easy Moderately easy Not so easy Not at all easy

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7.) How easy is it to understand the information on our website? *

Extremely easy Very easy Moderately easy Not so easy Not at all easy

8.) How important is price to you when choosing this type of service? *

Extremely important Very important Moderately important Slightly important Not at all important

9.) How likely is it that you would recommend us to a friend or colleague? *

Very Likely Likely Possibly Not likely Definitely not

9b.) What changes would Two Roses Photography have to make for you to be more likely? *

10.) What changes would most improve our customer service? *

11.) Do you have any other comments, questions, or concerns? *

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